Frequently Asked Questions
Getting Started
What is Marker?
Marker is the trusted platform for special education teams to manage their caseloads and write high quality psychoeducational reports, in a fraction of the time. Marker’s platform empowers school evaluators and special education teams with innovative tools that streamline report-writing, enhance workflow efficiency, and ensure report accuracy. Designed with student privacy and compliance in mind, it simplifies the process while maintaining the highest standards of precision and security.
Who is Marker designed for?
Marker is built for school psychologists, special education teams, and other professionals responsible for writing psychoeducational reports such as diagnosticians.
Do I need to install any software?
No, Marker is a cloud-based platform, meaning you can access it from any device with an internet connection—no downloads or installations required.
Pricing & Subscription
How much does Marker cost?
We offer flexible pricing plans based on your needs. Contact us for detailed pricing based on your team size and usage.
Are there discounts for teams or school districts?
Yes, we offer special pricing for teams, school districts, and larger organizations. Reach out to discuss options.
What payment methods do you accept?
We accept credit cards, purchase orders (POs), and invoicing for institutional accounts.
Privacy & Security
How does Marker ensure data security?
We take security seriously. Marker complies with FERPA regulations, ensuring all student data remains protected and confidential.
Where is my data stored?
All data is stored in secure, encrypted servers that meet strict industry compliance standards.
What happens to my data if I cancel my subscription?
Your data remains accessible for a limited time after cancellation. You can export any reports before your access ends.
Features & Functionality
How does Marker help save time?
Marker automates tedious aspects of report writing, like inserting assessment scores and structuring the narrative. It reduces manual work so psychologists can focus on analysis and interpretation.
Can I customize my reports?
Yes! Marker gives you full control. You can edit, rearrange, and refine content to ensure each report aligns with your personal approach.
What types of assessments does Marker support?
Marker supports a wide range of psychological assessments and rating scales. Don’t see what you’re looking for? Let our care team know you’d like us to support an additional assessment.
Does Marker work with my existing templates?
Yes! You can copy and paste Marker-generated content into your preferred templates without losing formatting.
Accuracy & Report Quality
How accurate are Marker’s reports?
Marker ensures high accuracy by pulling data directly from referral and assessment documents That being said, Marker leverages AI to help automate portions of the report. so we cannot guarantee 100% accuracy. We strongly recommend that you carefully and thoroughly check each report for accuracy.
Can I review and edit reports before finalizing them?
Absolutely. Marker generates a comprehensive draft, but you have full control to review and refine every section. We strongly recommend that you always review and edit reports to add your personal touch and insights– Marker’s report is just a draft.
Does Marker flag potential errors?
Yes! Marker highlights missing information, flags inconsistencies, and ensures pronoun accuracy to minimize common mistakes.
Support & Troubleshooting
What if I need help?
Our support team is available to assist you. Contact us via email or live chat for quick responses.
Do you offer training or onboarding?
Yes! We provide training resources, video tutorials, and live onboarding sessions to help you get started.
I found a bug—how do I report it?
We appreciate your feedback! Report any issues through our support portal or contact our team directly at hello@markerlearning.com